With IT and Financial Software forming a core component of your business process, it´s more essential than ever to ensure that you have support. If your mission critical business applications are down your work-flow can grind to a halt costing you time, money and possibly customers.
Whether you´re a small business with little or no internal IT resources, or a medium sized business with in-house IT support, Plan-IT can provide a support solution tailored to you.

Our permanent in-house team of highly skilled systems engineers and experienced financial software analysts can provide a range of support options.

With a bank of hours contract or an ad-hoc agreement, it can be hard to estimate and budget for your IT support costs over a year. To remedy this, we offer fixed price annual support contracts to businesses.

By offering fixed prices you know in advance how much your support is going to cost, no matter what happens.

While our reactive support contract give you a fixed price for resolution of problems as they occur, our proactive contracts take this a step further; by monitoring and identifying potential problems before they affect your business operations.

Our Proactive Support offerings include monitoring and maintenance of your network, servers and backups; to ensure the safety of your data and the smooth running of your systems.

With Plan-IT you always have a choice of support methods available:

• Telephone and Email allow you to communicate directly with our skilled engineers for help and advice
• Remote Support allows our engineers to work directly on your computer systems from our offices; eliminating travel time and providing fast solutions to minor issues
• Remote Monitoring. Offered as part of our proactive contracts, this enables us to check and monitor your servers without the need for site visits or disruption to your business
• Onsite Support. Accessing your site directly allows our engineers to resolve everything from the smallest to the largest issues. From lost network connectivity to a full server rebuild